Frequently Asked Questions
Do you sell books or chapters of books?
No. We do not sell any products. eChapters.com is a service designed for small chapter-size non-profit organizations such as a chapter of a local or national association or other organization, a local scout troop, Masonic lodge, neighborhood group, etc., to help them manage communications with their membership.
Is this a product or a service?
eChapters.com is a service. There is no software or hardware to purchase or install. All you have to do is sign-up for your system and it will be created and ready for you to use, instantly. eChapters.com is an ASP (Application Service Provider) which means we develop, host, and maintain the application for you.
What is an ASP?
An ASP is an application service provider. The application is the software that both presents your data to you in your browser, but also everything else that is required to host your system. It is a service because it all exists on a web server in cyberspace. You don't have to have any hardware or software other than your personal computer and access to the internet, and you may subscribe to use it for as short or long a period as you like.
What is a CMS?CMS stands for Content Management System. A CMS is a system designed to make it easier to add and manage the content (text and pictures) on your web site. Content management systems come in all shapes and sizes to suit different organizations and their needs. Most content management systems are complicated and expensive however eChapters is a simple to use CMS designed specifically for smaller organizations. It is unique in that it is coupled with a membership management and communications system where both systems share data stored in a centrally located database.
How do I know my data is safe?
eChapters servers are reliable Linux based computers housed in a secure, locked facility monitored 24x7. eChapters backs up your data every night. In addition you may backup and download your data to your own computer at any time simply by clicking on a button.
How can I backup my data?
Users with administration rights may create backup files of chapter data at any time. Data is backed up in CSV (comma separated values) files which are compatible with a wide variety of programs and software packages including Excel, Access, dBASE, and many others.
How do I import my membership list?
Importing data is easy utilizing simple CSV (comma separated values) files which can be created by a wide variety of programs and packages or even in a text editor. A link to documentation for the required file structures can be found on the Admin menu once you are logged in as an administrator.
How do I produce mailing labels from my membership list?
From the Admin menu, choose "Reports, Mail-Merge, Labels", then use the dialog labeled "Generate Mail-Merge Data-Source File". The resulting mail-merge data file is saved on your local computer. Then download the "Sample Mailing Labels Mail-Merge Form" document. Launch Microsoft Word and load the document. Next merge the data into the form and print your labels.
How do I produce a form letter from my membership list?
The process is virtually the same as for producing mailing labels, described above. From the Admin menu, choose "Reports, Mail-Merge, Labels", then use the dialog labeled "Generate Mail-Merge Data-Source File". The resulting mail-merge data file is saved on your local computer. Then download the "Sample Mail-Merge Form Letter" document. Launch Microsoft Word and load the document. Modify the document to suit your needs. Then merge the data into the form and print your letters.
How do members review and update their own contact information?
Once a member has received a "welcome message" from the system, containing their username and password, they may login and view contact information for all active members. When they find their own record in the list it will have a button which allows them to edit their own data. When they do this a notice of this event, including the old and new values of each field they change, is sent to the primary administration eMail address.
How do members opt-out of receiving eMail from the system?
Once a member has been given access to login to the system they may edit their own contact information, as described above. If the member does not want to receive eMail messages from the system or from other members, they may simply erase their eMail address from their contact information.
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